Terms of service

Welcome to Celebrate!

These Terms and Conditions outline the rules and regulations for using our website and services. By accessing this website or booking our services, you agree to these Terms. If you disagree with any part, please do not use our website or services.

Booking & Order Confirmation

To ensure availability of your preferred balloons and delivery time slot, we recommend booking in advance.
Foil balloons, personalized balloons, and balloon backdrop setups require early booking.

For urgent or last-minute requests, please contact us via WhatsApp on +971529121406.

Ordering Balloons

You can place your balloon order through our website or via our WhatsApp number.

For website orders:

  1. Browse and select your balloons.

  2. Proceed to checkout — this will create your order request.

  3. Our administrator will contact you to confirm your chosen date and balloon availability.

  4. Once confirmed, we will share a secure payment link with you to complete your purchase.

Orders are confirmed only once full payment has been received. We require 100% advance payment to secure your booking.

Payment Options

We accept payments through payment link.

Cancellation Policy

Helium balloon orders can be canceled up to 24 hours in advance. Decor setups require 72 hours' notice for cancellation. Custom items (like foam boards or custom writing) are non-refundable once produced.

Refund Policy

Your satisfaction matters to us. If there’s an issue with your order upon delivery, please send us a photo immediately. Once the items are delivered and accepted, we cannot be held responsible for damages. Please ensure you're familiar with proper balloon care.

Custom and personalized items are non-refundable once prepared.

Flying Time

Balloon float time depends on several factors including type, size, weather, and handling. Please refer to our "Flying Time" section for full details.

Delivery Policy

Please refer to the Delivery Policy section for rules, fees, and area-specific rates.

Product Display & Accuracy

We strive to provide accurate representations of our products and services. However, colors and appearance may vary slightly from what you see on your screen due to differences in device settings and displays.

Design Accuracy and Substitutions Policy

Please note that ribbon styles, fonts, and certain decorative elements may vary slightly from the designs shown on our website, depending on availability. We will always select the closest possible match to maintain the intended aesthetic of your arrangement. If you have specific preferences, kindly inform us at the time of ordering, and we will do our best to accommodate them based on time and material availability. As each order is custom-made by hand, minor variations are to be expected.

Yacht and Hotel decoration 

For yacht and hotel setups, clients must confirm if balloon decorations are permitted, particularly exterior balloons. Some harbors (e.g., Dubai Harbour, Pier 7) and Hotel chains may prohibit such setups. 

Rentals

All rented items (e.g., easels, backdrops, stands) must be returned in original condition.

Damaged or missing items will be charged to the client at replacement value.

Some rental items may vary in style or design depending on availability on the event date.

Outdoor Use

We recommend keeping balloons indoors for best results. Heat, sunlight, and wind can reduce float time and affect appearance. Latex balloons may turn cloudy or pop in extreme conditions. Outdoor setups are done at your own risk.

Recipient Availability

Please ensure someone is available to receive the delivery. If not, our team may leave it at the door or with someone nearby if safe to do so. We can’t offer refunds for missed deliveries due to unavailability.

Safety Measures

Our balloons are made from high-quality, non-toxic materials. However, latex can cause allergic reactions in some people. Balloons are not toys—please supervise children and pets around them. Clean up any popped balloon parts right away, and dispose of used balloons responsibly.

Delivery Delays
While we strive to deliver on time, unexpected delays due to traffic, weather, or access issues may occur. We will notify you as soon as possible if your delivery is delayed. Celebrate is not liable for any damages or inconvenience caused by delays beyond our control.

Damage During Setup
Our team takes care during setup, but it is the client’s responsibility to ensure the space is ready and accessible. Celebrate is not liable for any damage caused to client property during setup unless due to proven negligence by our staff.

Changes to Orders
Any changes to your order, including design, delivery time, or location, must be requested at least 24 hours in advance and are subject to availability. Last-minute changes may incur additional charges.

Privacy Policy
Your privacy is important to us. Personal information collected (such as names, contact details, and payment information) is used only to process and fulfill your order. We do not share your data with third parties except when required to complete your service. Please refer to our "Privacy Policy" section for complete terms.

Force Majeure
Celebrate is not responsible for failure to perform obligations due to circumstances beyond our control, including but not limited to natural disasters, accidents, strikes, pandemics, or government restrictions.

Intellectual Property

All content, including photos and designs created by Celebrate, is the property of Celebrate. You may not reproduce, distribute, or use our images or branding without written permission.

Use of Website

You agree not to misuse the website by attempting to: Commit fraud or identity theft, Upload harmful code, Disrupt service or website functionality.